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4 % of the variance in healthcare professionals' (HCPs' perception of healthcare service quality in selected Indian hospitals. The overall Cronbach's alpha coefficient was measured at 0.959 for internal consistency reliability. This study demonstrates that the identified six critical factors are important determinants influencing HCPs' perception of the quality of healthcare services in private and public sector hospitals in India. Originality/value This study provides evidence for the reliability and validity of the newly developed H
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