Simulate, Respond, Succeed: Test Your Customer Service IQ
Consider this scenario: A customer calls in, furious about a delayed order that's needed for their daughter's birthday tomorrow. They're emotional, demanding immediate action, and threatening to leave negative reviews. How does your candidate respond? Do they show empathy while maintaining boundaries? Can they think creatively to find solutions? These are the moments that define exceptional customer service, and they're exactly what simulation assessments capture.
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