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The study report focuses on the interaction of patients' complaint cases and their related physicians' responses in handling patients' complex requests based on the dynamics of power and ideology. Data consist of 3 selected patients' complaints and 7 physicians' responses in a specialized medical care organization in December 2016. Data of the qualitative case study were used in narrative analysis. The study revealed storylines of narratives ending in physicians' collective ideology of encounters with dissatisfied patients. The interacti
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