Customer service in #bpo (Business Process Outsourcing) refers to the assistance and support provided to customers by #bpo companies on behalf of their client organizations. This involves addressing customer inquiries, resolving issues, and providing information about products or services through various communication channels such as phone calls, emails, live chat, or #social media platforms.
In BPO, #customer service representatives, often referred to as agents, are trained to effectively handle customer interactions with professionalism, empathy, and efficiency. They are equipped with the necessary knowledge about the client's products or services, as well as the tools and systems required to access customer information and provide assistance. Visit : https://dazonnassist.com/what-....is-customer-service-