Difference Between Call Tracking and Call Routing Software
This software allows capturing and tracking data on calls. But instead of forwarding each live call to your designated recipient,it automatically gathers all eligible recipients. Then determines the correct recipient to route the call as per the custom business rules. The routing software ensures that callers reach the right person or team without unnecessary transfers or delays.
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What is a Call Tracking Software? How Teldrip Became the Gamechanger of Your Business?
Call tracking is a feature of call recording and reporting procedures that make businesses track all the important details of inbound calls. The details here includes information regarding who calls, time of calling, call duration, call reasons, and how they get the business phone number to call or which search engine helps them to reach near the business organisation.
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Call Routing Software
On the basis of predefined areas, directing inbound calls and outbound telephone calls to specific destinations is called the process of Call Routing. Here intelligent management works for incoming calls, to reach an appropriate recipient like an individual, location, department or within an organization.
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Call Tracking Software
Teldrip stands at the forefront as a provider of sophisticated call tracking software, crafted specifically for businesses aiming to refine their communication strategies and boost customer interaction.
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